Class 11 Employability skills

Class 11 Employability skills Introduction to communication :- Employability skills can be defined as those soft skills which employers look for in a potential employee. These skills equip the employees to carry out their role to the best of their ability and client satisfaction. For example, the ability to explain what you mean in a clear and concise way through
written and spoken means, helps to build a better relationship with the client or the customer.

Similarly, handling stress that comes with deadlines for finishing work and ensuring that you meet the deadlines can be done through effective self-management training. It can also be done by working well with other people from different disciplines, backgrounds, and expertise to accomplish a task or goal.

Here we will study about communication skills which is session 1 of unit 1 according to latest syllabus as per CBSE.

CLICK HERE For Subject Specific Notes of Web Application For class 11

Class 11 Employability skills —Unit 1: Communication Skills

Session 1: Introduction to communication

Communication is the ‘sharing’ of information between two or more individuals or within the group to reach a common understanding. The word ‘communication’ comes from the Latin word commūnicāre, meaning ‘to share’.

Importance of Communication

Communication skills are needed to

• Inform – for example, communicating the time of a meeting.
• Influence – for example, negotiating with a shopkeeper to reduce the price.
• Express feelings – for example, to say or show that you are excited about your success or about a given task.

Elements of Communication

Communication is a two-way process of sharing information. In this process of communication important elements are –

a). Sender

b). Receiver

c). Channel

Perspectives in Communication

Perspectives are ideas, views, or fixed ways of thinking. These sometimes affect our communication. Some of major factors affecting perspectives in Communication are —

Effective Communication

Effective communication can happen if we follow the basic principles of professional communication skills. These can be abbreviated as 7 Cs, i.e., clear, concise, concrete, correct, coherent, complete and courteous.

There are different methods of communication — non-verbal, verbal and visual.

Class 11 Employability skills Unit 1 Session 1 : Exercise Solution

A. Multiple choice questions

Read carefully all the options given below the question and choose the correct option(s)

1. What is the purpose of communication?
   (a) Inform (tell someone about something)
   (b) Influence (get someone to do something you want)
   (c) Share thoughts, ideas, feelings
   (d) All of the above

Answer : (d) All of the above

2. Which of the following method is used to receive information from the sender?
(a) Listening
(b) Speaking
(c) Telling
(d) Writing

Answer : (a) Listening

3. By which action can a sender send his or her messages?
(a) Listening
(b) Speaking
(c) Sleeping
(d) None of the above

Answer : (b) Speaking

B. Match the Following

Column A	Column B
Communication Barriers	Examples
i) Language	A. Taking an official call on your mobile where the mobile phone reception is poor
ii) Emotional	B. Hugging a person in a foreign country where such an act is rude and disrespectful
iii) Environmental	C. Talking in Hindi when others know only German
iv) Cultural	D. Teacher is too angry and is not willing to accept any reason from a student who is late for an examination

Answer : i) – C , ii)-D , iii- A , iv) -B

C. Subjective question

Q 1. Write down the seven factors affecting perspectives in communication. Provide examples, explaining how each factor affects communication.

Ans – Seven factors affecting perspectives in communication —