Class 11 Employability skills Unit 1 Session 3 : Non – Verbal Communication

Class 11 Employability skills Unit 1 Session 3 : Non – Verbal Communication

Class 11 Employability skills Unit 1 Session 3 : Non – Verbal Communication – Employability skills can be defined as those soft skills which employers look for in a potential employee. These skills equip the employees to carry out their role to the best of their ability and client satisfaction. For example, the ability to explain what you mean in a clear and concise way through written and spoken means, helps to build a better relationship with the client or the customer.

Here we will study about communication skills which isSession 3 : Non – Verbal Communication of unit 1 according to latest syllabus as per CBSE.

CLICK HERE For Subject Specific Notes of Web Application For class 11

Class 11 Employability skills —Unit 1: Communication Skills

Session 3 : Non – Verbal Communication

Non-verbal communication is the message we send to others without using any words as shown in Figure below–

Methods of Communication

Non-Verbal Communication

Non-Verbal Communication: Exchanging Information without Words.

a) Hand movements (gestures) and body language

• Raising a hand to greet
• Pointing your finger in anger

b) Expressions

• Smiling to show happiness

• Making a sad face when you are upset

Types of Non-verbal Communication

1.Facial Expression –

Our expressions show our feelings: Happiness, sadness, anger, surprise, fear, etc.

How to use effectively?

Smile when you meet someone

Keep your face relaxed

Match your expressions with what you are saying

2.Posture –

Postures are positions of the body. They show our confidence and feelings.

How to use effectively?

Keep upper body relaxed and, shoulders straight

Sit straight, rest hands and feet in relaxed position

Keep hands by your sides while standing

3. Gestures or Body Language –

Gestures describe movements of parts of the body, especially hands or head, to express an idea or meaning. This includes waving, pointing and using our hands when speaking. For example, raising a hand may mean asking question. Biting nails show nervousness.

How to use effectively?

Avoid pointing at people with your finger.

Bend your head a little while talking or listening to show that you are paying attention.

4.Touch

We communicate a great deal through our touch, such as shaking hands and patting on the back. For example, a firm handshake shows confidence. Sports coaches give a pat on the back of players to encourage them.

How to use effectively?

Shake hands firmly

Avoid other touch gestures during formal communication

5. Space

Space is the physical distance maintained between two people. It is important to maintain a proper distance when speaking with someone.

How to use effectively?

Maintain proper space depending on the relationship, which could be formal or informal as the closeness with the person with whom you are talking.

6. Eye Contact

The way we look at someone can communicate things, such as interest or anger. Eye contact is when two people are looking directly into one another’s eyes. It shows that we are paying attention to the person. Looking away can make the other person feel ignored.

How to use effectively?

Look at the person who is speaking

• Keep a relaxed, pleasant look.
• Break the look every few seconds

7. Paralanguage

Paralanguage means how we speak. The tone of our voice, speed and volume can make a difference in the meaning we want to show. Speaking too fast may show happiness, excitement or nervousness. Speaking too slow may show seriousness or sadness.

How to use effectively?

Use a proper tone and volume while speaking

• Maintain a moderate rate(speed) of talking

Visual Communication

It involves sending and understanding messages only through images or pictures. The main advantage of this type of
communication is that you do not need to know any particular language for understanding it. It is simple, easy to understand and remains same across different places.

Examples of Visual Communication

Class 11 Employability skills Unit 1 Session 3 : Exercise Solution

A. Multiple choice questions

Read carefully all the options given below the question and choose the correct option(s).

1. Which of these is a positive (good) facial expression?
(a) Staring hard
(b) Nodding while listening
(c) Wrinkled forehead
(d) Looking away from the speaker

Answer : (b) Nodding while listening

2.What does an upright (straight) body posture convey or show?
(a) Shyness
(b) Fear
(c) Confidence
(d) Intelligence

Answer : (c) Confidence

3. Which of these is not an appropriate non-verbal communication at work?
(a) Putting arm around a coworker’s shoulder
(b) Shaking hands firmly
(c) Looking at the speaker with a smile
(d) Standing with an upright posture

Answer : (a) Putting arm around a coworker’s shoulder

4. When you are preparing for a presentation, you should
(a) focus on the message
(b) practice hand gestures
(c) try different speaking techniques
(d) All of the above

Answer : (d) All of the above

B. Now let’s have a recap of what you have understood by non-verbal communication. Put a X mark against the actions below which are bad for non-verbal communication

• Laughing during formal communication
• Scratching head
• Smiling while speaking to a friend
• Nodding when you agree with something.
• Standing straight
• Yawning while listening
• Sitting straight
• Maintaining eye contact while speaking
• Biting nails
• Firm handshake
• Clenching jaws
• Looking away when someone is speaking to you
• Intense stare

C. Subjective question

1. Draw any two common signs used for visual communication.